Before you write to us
richyfarmer.uk is an independent information portal that publishes research and reviews about Richyfarmer, a casino and sports betting operator. We are not Richyfarmer, we don't run the platform, and nobody on our team can see, edit or action anything inside a player's account. If your question is about the content on this site – how we sourced a figure, whether a bonus term is still current, or something you think we've got wrong – this is exactly the right place to ask.
If your question is about your own balance, deposit, withdrawal or login, please read the next section before you send anything, since we genuinely have no way to help with those.
Questions for the operator, not for us
Account-level matters sit entirely with Richyfarmer. That covers deposits and withdrawals, verification (KYC) document checks, bonus crediting and wagering progress, self-exclusion requests, and anything technical inside the player area. We simply have no access to any of that, and a message to us about it will sit unanswered while you wait – so it's worth going straight to the operator's own support channels on its platform instead. They'll be able to pull up your account and act on it; we can only describe how the system is supposed to work in general terms.
Our inbox
For everything editorial – a correction, a question about how we researched a page, a suggestion for something to cover – email [email protected]. Tell us which page you mean and, where relevant, quote the exact line you're asking about; it saves a round trip and gets you a useful answer faster. Keep account numbers, passwords and card details out of the message entirely – we don't need them and shouldn't be handling them.
- Corrections to a fact, figure or date on any of our pages
- Questions about how a review or guide was put together
- Requests relating to our privacy or cookie practices
- General feedback on the site itself
What happens next
We aim to reply within 48 hours. Straightforward corrections are usually quick; anything that needs us to re-check a source against Richyfarmer's own published terms can take a little longer, and we'll say so if it does. You'll always get a human reply from someone who has actually looked at the page you're asking about.
Complaints
If a complaint concerns our content – an inaccuracy, an out-of-date figure, a broken link – send it to the address above and we'll investigate and correct it where warranted. A complaint about the operator itself, a transaction, or a decision made on your account needs to go through Richyfarmer's own complaints process, since only the operator holds the account records a complaint like that depends on.
Gambling should stay in your control
This site is intended for readers aged 18 and over (18+) only. If gambling has stopped feeling like entertainment, free and confidential support is available from BeGambleAware or the National Gambling Helpline on 0808 8020 133 (free, 24/7), and self-exclusion across licensed sites is available through GamStop.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.